Refund policy

Refund and Return Policy

This policy applies to all products sold by DigiLux Group E.I.R.L. at digilux.com.pe. All our products are digital and are delivered electronically after payment is confirmed. We do not ship physical products.

Time limit to report a problem

Customers must report any delivery, activation, or functionality problem within seven (7) calendar days after digital delivery. To request a review, email contact@digilux.com.pe with the order number, product purchased, a description of the problem, and available evidence, such as screenshots of the error and the activation steps taken.

We review each request individually and may perform technical checks. Support does not require the customer to physically send the product.

Issues that may qualify for a resolution

We may consider an exchange, replacement, or refund when we verify that a digital product cannot be activated or does not work as described, that the wrong product was delivered, or that delivery was not completed correctly, provided the problem was reported within the time limit above. When possible, we will first help resolve the issue. If it cannot be resolved, we may replace the license, code, or access, provide the correct product, or approve a refund, as appropriate.

Issues that normally do not qualify

After a product has been digitally delivered, revealed, activated, redeemed, or used correctly, it normally does not qualify for a refund due to a change of mind, an incorrect purchase choice, or incompatibility that was disclosed before purchase. This does not limit any non-waivable rights the customer may have under applicable law.

Physical returns

All DigiLux products are digital. Customers do not need to, and cannot, physically ship a product to request support, an exchange, a replacement, or a refund. There are no return shipping fees.

Refund processing

If a refund is approved, we will process it to the original payment method, where supported, within a maximum of ten (10) business days after approval. The bank, card issuer, or payment processor may take additional time to post the refund.

Cancellations

If an order has not yet been digitally delivered, the customer may contact us as soon as possible to request cancellation. After digital delivery, requests are reviewed under this policy.

Contact

To report an issue or request support, email contact@digilux.com.pe and include the information needed to verify the purchase. We will never ask for personal passwords or full bank details.

DigiLux Group E.I.R.L. · Peru · https://digilux.com.pe/