Terms of Service

GENERAL INFORMATION

Welcome to DigiLux, a store operated by DigiLux Group E.I.R.L.

The terms “DigiLux,” “we,” “us,” and “our” refer to DigiLux Group E.I.R.L. DigiLux operates this website and offers products and services through it, exclusively of a digital nature, including software licenses, activation keys, digital codes, subscriptions, memberships, access, and other related products.

Our website uses Shopify's technology platform to offer our products and services online.

These Terms of Service govern access to the website, purchases, and the use of the products and services offered by DigiLux.

By accessing our website, making a purchase, or using any of our services, you accept these Terms of Service, as well as our Privacy Policy and our Refund and Return Policy.

If you do not agree with these terms, you must not use our services or make a purchase through our store.

SECTION 1 – USE OF THE STORE

By using our website, you declare that you have sufficient legal capacity to make purchases under applicable law.

The customer agrees to provide true, complete, and up-to-date information during the purchase process.

When necessary to process or deliver a digital product, we may request information such as a name, email address, phone number, or other details needed to complete the order correctly.

The customer is responsible for checking that the information provided is correct before completing the purchase.

DigiLux will not be responsible for delays or problems resulting from incorrect information provided by the customer, without prejudice to any assistance we may provide to try to resolve the matter.

SECTION 2 – DIGITAL PRODUCTS

DigiLux sells exclusively digital products, which may include, among others:

• Software licenses.
• Activation keys or codes.
• Digital subscriptions.
• Memberships.
• Products linked to an account.
• Digital access.
• Activation services.
• Other digital products individually described in our store.

The features, duration, delivery method, compatibility, and specific conditions of each product are those stated on its respective product page.

Before making a purchase, the customer is responsible for carefully reviewing the product description.

SECTION 3 – COMPATIBILITY AND REQUIREMENTS

Before completing a purchase, the customer must check that the selected product is compatible with the device, operating system, software version, region, account, or platform on which they intend to use it.

Where specific requirements exist, these may be stated in the product description or in the instructions provided after purchase.

The customer is responsible for reviewing, among other things:

• Product name and version.
• License or subscription duration.
• Compatible operating system.
• Technical requirements.
• Activation method.
• License type.
• Number of permitted devices, where applicable.
• Requirements related to third-party accounts.

An incorrect purchase resulting from a failure to review this information will be subject to our Refund and Return Policy.

SECTION 4 – ORDERS

When you place an order, you are requesting to purchase the selected product.

DigiLux reserves the right to accept, reject, cancel, or review an order where there are reasonable grounds to do so, including obvious pricing errors, availability issues, suspected fraud, payment problems, or an inability to complete delivery.

Payment must have been successfully processed before we can complete the order.

The customer must carefully review the selected product before confirming the purchase.

Due to the nature of our digital products, once a license, key, code, subscription, access, or other digital content has been processed, delivered, revealed, activated, or linked, it may not be possible to cancel the order.

Subsequent requests will be assessed under our Refund and Return Policy.

SECTION 5 – DELIVERY OF DIGITAL PRODUCTS

Delivery may take place using one or more of the following methods, depending on the product purchased:

• Email.
• Order confirmation page.
• Customer area.
• Automated delivery system.
• Communication through our official channels.
• Linking or activation on an account provided by the customer.
• Another method expressly stated in the product description.

All our products are delivered digitally and immediately once payment and the necessary order checks have been confirmed. There is no physical shipping and no digital delivery fee.

The delivery times stated are estimates and may be affected by payment checks, availability, maintenance of external services, or other reasonable circumstances.

If the product has not been received correctly, the customer must contact DigiLux so that we can check the order.

SECTION 6 – ACTIVATION OF LICENSES AND CODES

When the product purchased requires activation, the customer must follow the instructions provided by DigiLux or the relevant manufacturer.

Activation instructions may vary depending on the product and may subsequently be changed by the manufacturer, developer, or platform provider.

If a problem occurs during activation, we recommend that the customer contact DigiLux before making further changes, purchasing another license, or filing a claim.

Our team may request screenshots, error messages, an order number, or other information reasonably necessary to verify the problem.

DigiLux will never request personal passwords, full bank details, or other sensitive information that is not necessary to provide assistance.

SECTION 7 – LICENSES, SUBSCRIPTIONS, AND DURATION

The duration of each license, subscription, or service is the duration stated in the product description at the time of purchase.

A product advertised, for example, as a 12-month subscription will remain valid for the period specified in the particular conditions of that offer.

Where activation depends on third-party platforms or services, some features may be subject to changes made by their respective developers or providers.

Where an external change affects the activation procedure, DigiLux may provide updated instructions or an equivalent solution where appropriate.

SECTION 8 – CUSTOMER RESPONSIBILITY

The customer agrees to use the products purchased only in accordance with the conditions applicable to each product and with the policies of the relevant developer, manufacturer, or platform.

The customer must not:

• Share, resell, or distribute a license sold for individual use.
• Alter or manipulate activation mechanisms.
• Attempt to use a product on more devices or accounts than permitted.
• Use codes, licenses, or subscriptions fraudulently.
• Provide false information to obtain replacements or refunds.
• Carry out activities that violate the conditions of the relevant manufacturer or provider.

DigiLux may reject support requests related to improper use or use contrary to the conditions originally communicated.

SECTION 9 – RETURNS, EXCHANGES, AND REFUNDS

Due to the nature of digital products, return or refund requests are subject to prior verification.

Where a product presents a problem, our team may carry out an assessment to determine the cause and offer, as appropriate:

• Technical support.
• Additional instructions.
• Correction of the activation procedure.
• Product replacement.
• Exchange of the license or code.
• A full or partial refund, where appropriate.

A license, key, code, subscription, or access that has been correctly delivered, revealed, activated, redeemed, or used cannot normally be returned simply because of a change of mind.

The complete conditions are set out in our Refund and Return Policy.

SECTION 10 – PRICES AND PAYMENTS

The prices displayed in our store may change without prior notice.

The applicable price is the price shown to the customer when completing the purchase, unless there is an obvious publication or processing error.

DigiLux may offer promotions, discounts, or special prices during certain periods.

The prices available in our official store may differ from those available on marketplaces, through distributors, or on other platforms due to commissions, promotions, or other commercial conditions.

The customer is responsible for providing valid information to process payment.

SECTION 11 – FRAUD PREVENTION

To protect both our customers and DigiLux, certain orders may be subject to additional checks before being processed.

We may temporarily suspend, review, or cancel an order where there are reasonable indications of:

• Unauthorized use of a payment method.
• Inconsistent purchase information.
• Fraudulent activity.
• Repeated attempts to obtain products or refunds improperly.
• Misuse of our systems.

These checks will be carried out only where reasonably necessary.

SECTION 12 – THIRD-PARTY BRANDS AND PRODUCTS

Some products sold by DigiLux relate to software, services, or platforms developed by third parties.

Third-party trade names, logos, brands, products, and services belong to their respective owners.

A reference to a brand or product in our store is intended to identify the product offered and does not necessarily imply ownership, exclusive representation, sponsorship, or a direct association with DigiLux, unless expressly stated otherwise.

The features and conditions of third-party services may be subject to their own terms of use.

SECTION 13 – CHANGES MADE BY THIRD PARTIES

Manufacturers, developers, or external platforms may occasionally change:

• Activation systems.
• Interfaces.
• Applications.
• Features.
• Technical requirements.
• Registration procedures.
• Their service policies.

DigiLux does not control such changes.

Where these changes affect a product purchased, we will endeavor to provide guidance or reasonable alternatives where appropriate.

Nothing in this section limits any rights to which the consumer may be legally entitled.

SECTION 14 – INTELLECTUAL PROPERTY

DigiLux's own content on our website, including text, graphics, design, logos, commercial materials, and other original content, is protected by applicable intellectual property rules.

Copying, reproducing, distributing, or commercially using our content without prior authorization is not permitted, except where allowed by law.

Third-party trademarks, programs, logos, and images remain the property of their respective owners.

SECTION 15 – PROHIBITED USES

It is prohibited to use our website or our services to:

• Carry out unlawful or fraudulent activities.
• Attempt to access our systems without authorization.
• Introduce viruses, malware, or malicious code.
• Collect information from other users without authorization.
• Impersonate another person.
• Use payment methods without authorization.
• Place fraudulent orders.
• Manipulate our delivery or activation systems.
• Resell products where the license conditions prohibit it.
• Violate the intellectual property rights of DigiLux or third parties.

DigiLux may restrict or suspend access to its services where there are reasonable indications of noncompliance.

SECTION 16 – THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with services provided by third parties.

DigiLux does not necessarily control those websites, platforms, or services, and their use may be subject to separate terms and policies.

We recommend reviewing the applicable conditions before using any external service.

SECTION 17 – SHOPIFY

Our store uses the technology infrastructure provided by Shopify.

However, purchases made in our store are transactions between the customer and DigiLux Group E.I.R.L.

Shopify provides the technology platform used to operate the store, but it is not the seller of the products purchased directly from DigiLux.

Shopify's own template expressly provides for this separation between the platform and DigiLux.

SECTION 18 – PRIVACY

Personal information collected during the use of our services will be handled in accordance with our Privacy Policy.

Certain information may also be processed by Shopify, payment processors, or other providers necessary to complete a transaction or provide our services.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

SECTION 19 – ERRORS AND INACCURACIES

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to:

• Descriptions.
• Features.
• Availability.
• Prices.
• Promotions.
• Delivery times.
• Compatibility.

DigiLux may correct these errors and update the information where necessary.

If an error materially affects an order already placed, we will contact the customer where appropriate to offer a suitable solution.

SECTION 20 – SERVICE AVAILABILITY

We endeavor to keep our store and services continuously available.

However, we cannot guarantee that the website, delivery systems, or services provided by third parties will remain available without interruption.

Temporary interruptions may occur due to maintenance, updates, technical failures, or circumstances beyond our control.

SECTION 21 – LIMITATION OF LIABILITY

DigiLux will provide its services in accordance with the conditions offered and applicable law.

To the maximum extent permitted by law, DigiLux will not be responsible for indirect losses arising from incorrect use of a product, failure to meet technical requirements, loss of access caused by the user's actions, or changes made by external platforms beyond our control.

Nothing in these Terms is intended to exclude or limit consumer rights that apply by law and cannot be excluded by contractual agreement.

SECTION 22 – SUSPENSION OR CANCELLATION

DigiLux may suspend access to certain services or cancel orders where there is fraud, a substantial breach of these Terms, unlawful use, or abuse of our systems.

Suspension or cancellation will not affect previously arising rights or obligations or any rights to which the consumer is legally entitled.

SECTION 23 – APPLICABLE LAW

These Terms of Service will be interpreted in accordance with the laws of the Republic of Peru.

Any dispute will be handled in accordance with consumer protection rules and mechanisms and other legal provisions applicable in Peru.

SECTION 24 – CHANGES TO THESE TERMS

DigiLux may update these Terms of Service where necessary due to changes in our services, store operations, applicable law, or other circumstances.

The current version will remain available on our website.

Changes will not retroactively affect rights acquired by consumers where this is not permitted under applicable law.

SECTION 25 – CONTACT

If you have any questions related to these Terms of Service, our products, or a purchase you have made, you can contact us using the following details:

DigiLux Group E.I.R.L.
Trade name: DigiLux
Email: contact@digilux.com.pe
Website: digilux.com.pe
Country: Peru